FAQ

Frequently Asked Questions (FAQ) – My Ayurvedic Cart

1. About My Ayurvedic Cart

Q: What is My Ayurvedic Cart?
A: My Ayurvedic Cart is your trusted online store for authentic Ayurvedic products, herbal supplements, personal care items, and wellness essentials. We source from reputed brands and certified manufacturers to ensure purity, safety, and effectiveness.

2. Orders & Payments

Q: How do I place an order?
A: Simply browse our products, add them to your cart, and proceed to checkout. You can pay securely using credit/debit cards, UPI, net banking, or wallets.

Q: Do you offer Cash on Delivery (COD)?
A: Yes, COD is available in select locations across India. Availability will be shown at checkout.

Q: How will I know if my order is confirmed?
A: Once you place an order, you’ll receive an email and SMS confirmation with your order details and tracking link.

3. Shipping & Delivery

Q: What are your shipping charges?
A: We offer free shipping on orders above ₹499. For orders below ₹499, a nominal delivery fee will be applied.

Q: How long does delivery take?
A: Orders are usually delivered within 3–7 working days, depending on your location. Remote areas may take longer.

Q: Do you ship internationally?
A: Currently, we ship only within India.

4. Returns & Refunds

Q: Can I return a product?
A: Yes, returns are accepted within 7 days of delivery if the product is unopened, unused, and in original packaging. Due to hygiene reasons, certain products (like personal care items) are non-returnable.

Q: How do I request a return?
A: Contact our customer support at support@myayurvediccart.com or call our helpline with your order number and reason for return.

Q: How long does a refund take?
A: Refunds are processed within 5–7 working days after the returned product passes quality checks.

5. Product Information

Q: Are your products authentic?
A: Yes, we only partner with certified brands and suppliers. Every product is sourced directly from the manufacturer or authorized distributor.

Q: Do you have vegan or cruelty-free products?
A: Many of our products are plant-based, vegan, and cruelty-free. You can check the product description for specific details.

Q: How should I store Ayurvedic products?
A: Store them in a cool, dry place away from direct sunlight. Always keep the container tightly closed.

6. Offers & Discounts

Q: How do I apply a coupon code?
A: Enter your coupon code at checkout in the “Apply Coupon” box. The discount will reflect before payment.

Q: Do you have bulk purchase discounts?
A: Yes, for bulk orders, please contact our sales team at sales@myayurvediccart.com.

7. Customer Support

Q: How can I contact you?
A:

8. Safety & Health Disclaimer

Q: Can I use your products without consulting a doctor?
A: While our products are Ayurvedic and herbal, we always recommend consulting a qualified healthcare professional before starting any supplement, especially if you have medical conditions or are pregnant/nursing.

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